FAQ, Returns and Refunds


We are a US based store therefore all sizes listed are US sizing. If you live outside of the US please research a size conversion chart to verify the size you need as we do not accept exchanges or returns.


Pink Ivy does not share any personal information with any other company, entity or group. If you sign up for email marketing you may receive our promotional emails and can be removed from this list at any time by unsubscribing.

 EXCHANGES/ RETURNS and Refund Policy:

We are unable to offer refunds or exchanges as all shoes are hand customized for the customer after the order has been placed. 

We do not offer refunds or exchanges because of color as each screen display is set to different settings. Our photos are taken in natural lighting. Some shoes may come without the box lid or with imperfections/damage to the box, or missing paper inserts.  

If you have a sizing question before you order please review the item description as most listings include our sizing recommendation. If you have further question please don't hesitate to ask. We want you to have the perfect fit.


If the style originally purchased is no longer available, buyer must select from another style in the shop and is responsible for difference in price, if any. 

All Customs and or Import fees and duties are full responsibly of the buyer.

 *Policies are subject to change without notice*